Customer Service Associate (Up to $3,500) #NJN

Location: Woodleigh Mall / Seletar Mall / Century Square / Tampines Mall

Shift Allowance (3+2): $200 shift allowance per month

Working Schedule: 3+2 work week

• Weekdays: 1pm – 10pm (8hrs excl. break)
• Weekends: 8:30am – 6:30pm (9hrs excl. break)

Responsibilities

• Ability to deliver professional and high-quality service experience in a customer-facing role
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience

Requirements

• Diploma in any field
• Able to work with 3 weekdays and 2 weekends schedule and shift hours

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.