Customer Service Associate (Up to $3,500) #NJN

Location: United Square

Salary: $2,800 – 3,500/month

Shift Allowance (3+2): $200 shift allowance per month

Working Schedule: 3+2 work week

• Weekdays: 1pm – 10pm (8hrs excl. break)

• Weekends: 8:30am – 6:30pm (9hrs excl. break)

Responsibilities

• Ability to deliver professional and high-quality service experience in a customer-facing role
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience
  

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.