CUSTOMER SERVICE CLERK

Key Responsibilities

• Handle customer enquiries promptly and professionally.

• Prepare quotations, including ad-hoc Cash-on-Delivery (COD) requests.

• Liaise with overseas agents to obtain freight rates and shipment requirements.

• Prepare shipping documentation for LCL and FCL shipments accurately.

• Coordinate closely with import and export operations to ensure timely documentation and billing.

• Work with carriers, customers, and suppliers to ensure smooth and on-time shipment delivery.

• Ensure compliance with customers' Standard Operating Procedures (SOPs).

• Prepare Dangerous Goods (DG) declarations and coordinate packing and labelling requirements.

• Provide guidance to Customer Service Executives and Customer Service Officers, serving as the first point of escalation.

• Support the team with other operational or administrative duties as assigned.

Requirements

• Minimum 3 years of experience in freight forwarding, preferably in Seafreight operations.

• Diploma or Degree in a relevant discipline is preferred.

• Good communication, coordination, team player and interpersonal skills.

• Able to work independently while collaborating effectively with internal and external stakeholders.

• Detail-oriented with strong organizational and problem-solving abilities.