Customer Service Coordinator

Responsibilities

• Serve as the primary point of contact for customer enquiries via phone, email, and other communication channels.
• Coordinate and follow up on customer orders, service requests, and deliveries.
• Provide timely and accurate information regarding products, services, and order status.
• Handle customer complaints and resolve issues promptly and professionally.
• Liaise with internal departments to ensure smooth order processing and service delivery.
• Maintain and update customer records, databases, and documentation.
• Prepare quotations, invoices, reports, and other customer-related documents.
• Monitor customer satisfaction and provide feedback to improve service quality.
• Ensure compliance with company policies and customer service standards.
• Assist with administrative and coordination duties as assigned by management.

Requirements

• Relevant experience in customer service, coordination, or administrative roles preferred.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office applications.
• Good organizational and multitasking abilities.
• Able to work independently and in a fast-paced environment.
• Customer-focused with strong problem-solving skills.