Customer Service Engineer

Job Responsibilities

• Prepare quotation for battery regeneration services, driver familiarization training package and sales,  fleet management, li-ion battery (for lead-acid battery replacement), safety features / products, super elastic tires and wheels
• Achieve monthly training KPI
• Open and maintain customer accounts in CRM system
• Resolve product or service issues
• Recommend potential products or services to management by collecting customer information and analysing customer needs
• Support other Customer Service Engineer / Executive and Coordinator when required
• Meet personal/team KPIs
• Handle complaints, recommend appropriate solutions and alternatives within the timeline, and follow up on the outcome
• Handle internal and external enquiries on warranties or terms of sale
• Compile and generate monthly service revenue reports

Job Requirements

• Minimum a diploma holder in engineering
• Have 2 years of relevant experience
• Good interpersonal and communication skills
• Familiar with CRM and SAP system
• Meticulous
• Able to work independently
• Team player
• Proactive and ability to follow up outstanding issue
• Willing to work at Loyang Way