Customer Service Executive 1 Year Contract MNC

Key Responsibilities

•        Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.

•        Follow up closely with internal parties for resolutions.

•        Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.

•        All customer service request and any follow-up interaction is logged into CRM accurately and timely.

•        Assist in processing and invoicing Local and Export spare part orders.

•        Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.

•        Spare parts inventory management.

•        Perform other assigned duties and/or project work.

Requirements

•        Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.    

•        Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver quality customer service.

•        Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.

•        Proficient in Microsoft Office applications.

•        Experience in SAP will be an advantage.

•        On-the-job training will be provided to ensure proficiency in role requirements.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lee Jia Chian (Jayleen)
EA Personnel Reg No: R24124361