S

Customer Service Executive

salary Salary :

$2,500 - 3,200 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

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Job Description - Customer Service Executive

  • Respond promptly to incoming phone calls and customer inquiries via email, social media, and chat to provide accurate information.
  • Resolve customer complaints and concerns professionally and within a timely manner to maintain satisfaction.
  • Maintain up-to-date knowledge of company products to answer customer questions effectively.
  • Identify and act on opportunities to upsell or cross-sell products and services to customers.
  • Collaborate with team members and other departments to ensure consistent and high-quality customer service.
  • Follow company policies and procedures when managing customer requests and issues.
  • Participate in training programs to continuously improve customer service skills and product knowledge.

Qualifications and Skills:

  • Experience in customer service or knowledge of Air-Conditioning & Mechanical Ventilation systems are preferred.
  • Proficiency with Simplify software, Excel, and other customer service tools.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Strong problem-solving and decision-making skills applied to customer interactions.
  • Positive and empathetic attitude toward customers.
  • Chinese or Japanese language skills (added advantage for communicating with specific customer segments).
Original job Customer Service Executive posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

SINGAPORE BIKEN PTE. LTD.

SINGAPORE BIKEN maintain a philosophy in business that remains completely independent of the supply chain in rendering assisstance to clients in identifying and acchieving their Corporate Real Estate Assest Management (CREAM) and Facilities Management (FM) objectives. We Provide independent and imp...

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