S

Customer Service Executive

salary Salary :

$2,000 - 3,800 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

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Job Description - Customer Service Executive

Responsibilities

  • Coordinate with customers on shipment and delivery enquires
  • Providing prompt and professional attention to all their requests or problems
  • Process all job orders into the system promptly and accurately
  • Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
  • Liaise with different internal department & external contractor when required
  • Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
  • Timely monitoring and update of vessel details via Port net
  • Build and maintain good rapport with customers to fulfil their requirement
  • Respond to emails, phone calls, and other forms of correspondence.
  • Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

  • Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
  • Diploma holder or its equivalent with 2 years of work experience
  • Good phone etiquette, problem solving, good communication and organization skills
  • Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
  • Customer service oriented, team player with initiative and willing to take on responsibilities
  • Ability to respond to ad-hoc and urgent demand on timely and professionally
Original job Customer Service Executive posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

SPIRAL MARINE PTE. LTD.

SPIRAL MARINE PTE. LTD. Founded in 1993, Spiral first started in Singapore with Spiral Transportation & Service Pte Ltd to provide logistical support to the local Marine, Oil/Gas scene. As we moved forward progressively, Spiral Marine Pte Ltd was formed in 2003 to expand our customer service...

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