CUSTOMER SERVICE EXECUTIVE

-         Handle documentations and operation of airfreight, seafreight and end to end deliveries & customs clearance

-         Follow up on outstanding bookings and query resolution

-         Provide customer service to clients and overseas agents by handling their queries/feedbacks and updating shipment status proactively

-         Provide sales support and assist the sales team to check rates with overseas agents, carriers and 3rd party vendors and sending quotations on behalf of salesperson to clients when required

-         Creating shipment jobs and billings

-         Complying with company directions, policies and SOPs

-         Ensure customer satisfaction excellence

-         Help to increase customer confidence and secure more shipments from customers you are handling

-         To work closely with Sales Team to maximum customer profile successes

-         And any other work delegated to you by the Management pertaining to the interest of the company