Customer Service Executive

Customer Service
●      Responsible for delivering  high level of Customer Experience in a Showroom setting
●       Excellent presentation and oratory skills
●       Providing exceptional customerservice and managing the clients journey
●       Handle customer inquiries,complaints professionally to ensure customer satisfaction according to LixilBrand Standard
●       Excellent persuasive and marketing skills

Store Operations
●       Actively organizing andmanaging the showroom  reception area
●       Ensure all clients F2F, Phoneenquiry, emails are handled professionally and timely
●       Ensure that store opening andclosing process are executed according to SOP
●       Working with other departments or staff to ensure customersatisfaction
●       Monitoring processes and procedures to adhere to companystandards and policies

Reporting& Analysis
●      Assist in preparing weekly /monthly Sales and Traffic data.
●       Assist in executing promotionalcampaigns and marketing initiatives
●       Accomplish other reportingtasks or KPI’s as assigned by the Manager