Customer Service Executive

Customer Service Executive

•             Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.

•             Follow up closely with internal parties for resolutions.

•             Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.

•             All customer service request and any follow-up interaction is logged into CRM accurately and timely.

•             Assist in processing and invoicing Local and Export spare part orders.

•             Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.

•             Spare parts inventory management.

•             Perform other assigned duties and/or project work.

REQUIREMENTS

•             Candidate should possess minimum GCE ‘O’ Level and above.

•             Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.   

•             Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.

•             Proficient in Microsoft Office applications.

•             Experience in SAP will be an advantage.

•             On-the-job training will be provided to ensure proficiency in role requirements.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)