Customer Service Executive

Job summary
Adept in ecommerce customer service operations with at least 2 years of related experience Deep understanding of considerations and SOPs in customer service and related functions Ability to understand business goals and execute relevant processes to increase efficiency
Job seniority: entry level
Responsibilities
• Handle day to day phone, web and app based enquiries to achieve business goals • Monitor operations and report processes to increase efficiency and deliver higher service quality • Maintain a high rate of customer enquiries handled within a reasonable timeframe • Interact with Business Units to uncover and understand customer and internal user painpoints • Champion customer service knowledge and update Business Units on new developments
Requirements
• Diploma/Degree from a recognized institution in CS or relevant field OR substantial experience with proven results in relevant field • Experience with Zendesk and related CS tools is a plus • Knowledge of CS knowledge base, macros, and policy is a plus • Experience in Tech Support is a plus • Experience in Maritime Industry is a plus • Experience in Operations (Tech Industry) is a plus
Key Skills Needed
• Adept in ecommerce customer service operations • Deep understanding of considerations and SOPs in customer service • Ability to understand business goals and execute relevant processes • Strong communication and interpersonal skills • Critical thinking and problem-solving skills