Customer Service Executive

Job Responsibilities

• Support all Customer service activities in the Customer Service department.
• Ensure on-time delivery for all spare parts and related services to all customers desire location
• Daily Turn Around Time and On Time Delivery review on customers’ orders
• Support Account Management Team by consolidating daily transactions (performance report, status report, etc)
• Complies consolidated weekly status stock replenishment/ repair reports for customer on a timely basis
  
• Collect and report customers’ feedback share and align with Account Managers
  
• Maintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously
  
• Provide support and back-up assistance to peers in the Customer Service team
  
• Complies with all US and Singapore Export Control/ Dangerous Goods/ hazardous material Regulations
  
• To develop, manage and maintain strong relationship with Customers
  
• Maintain basic competency working with integrated data systems, Microsoft Office, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required
  
• Generate orders and enter/update billing information accordingly in the internal system
  
• Perform invoicing function in timely and accurate manner
  
• Handle billing discrepancies including performing activities such as credit note issuance or adjusting invoice
  
• Keep records of all documentation relating to customer orders
  
• Support customer AOG requirement as per Company’s commitment to customers that includes standby AOG duties (on rotation basis)

Requirements

• Minimum Diploma in any field or equivalent level qualifications
  
• 1 year of working experience in the related field is required, preferably in clerical/ admin/customer service setting
• Entry candidate with the right skillsets and attitude are welcome to apply
  
• Knowledge of Aviation or Supply Chain management is a plus
  
• Strong understanding of customers and market dynamics
  
• Knowledge of general accounting or good with numbers is an added advantage
  
• A passion for service excellence
  
• Good time management and organisational skills
  
• Sense of adaptability and willing to learn’
  
• Self-starter with a positive attitude
  
• Passion for Customer Service in Aviation/Aerospace industry
  
• Proficiency with MS Office (word, excel, powerpoint)
  
• Meticulous
• Willing to be rostered to be on standby and respond within stipulated timeframe upon activation (with standby allowance payable)