CUSTOMER SERVICE EXECUTIVE

JOB RESPONSIBILITIES

• Daily operations inclusive Order management (customers enquiries, quotation, order processing, fulfilment & invoice) using ODOO (ERP system)

• Assure proper Invoicing of accounts (Spare Parts, Technical and Modification Services) are completed and invoiced in a timely manner.

• Customer communications of shipment dates, current status, answering questions & problem solving

• Determining shipment method for import/export, estimating costs.

• Management of third-party logistics services providers from when they receive our shipment from overseas up to delivery of our goods to customers.

• Purchasing and maintaining inventories of critical / common spare parts

• Tally inventories stock report & mid and year end stock take

• Administrative duties inclusive of reordering office supplies.

REQUIREMENTS

• A good team player with ability to demonstrate strong problem solving skills, good organizational skills, excellent interpersonal and communication skills (verbal, written, and listening)

• Ability to work independently and with minimal supervision

• Customer service related experience

• Fluent oral and written English

• Proficient in Microsoft Office Applications

OTHER JOB DETAILS

· Working hours : 5-day week (Monday to Friday 9.00am to 6.00pm)

· Salary : SGD2,500 – SGD3,500 (based on experience and qualification)