Customer Service Executive (Air Freight)

About Us

iHub Solutions is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Philippines, and Bangkok. We meet the complex supply chain needs of today’s digital economy by integrating unique IT infrastructures, deep data analytics, and ecommerce connectivity into our business processes. With an online dashboard system driven by comprehensive process workflows (ISO 9001 standards), we offer clients the ability to track daily service performance at any time, any place.

To learn more about us, visit our website at ihubsolutions.com

Job Scope ：

1. Cargo & Shipment Handling

• Verify cargo clearance permits and cargo conditions prior to release to the delivery team.
• Perform checks to ensure all approvals and documentation are in place before shipment release.

2. Shipment Coordination & Follow-Up

• Track and follow up on shipments with customers, carriers, co-loaders, transporters, and overseas agents.
• Handle bookings, shipment tracking, and provide timely updates to clients.

3. Documentation & Communication

• Prepare and manage airfreight documents.
• Handle documentation and correspondence with customers to ensure smooth communication and service delivery.

4. Coordination & Liaison

• Coordinate effectively with carriers, vendors, and internal teams to ensure operational efficiency.

5. Data Entry & System Management

• Accurately input shipment details, invoices, and other relevant information into the in-house operations system.

6. Operational Support

• Provide general support to the operations team as needed, contributing to the team's overall performance and workflow.

Requirements：

• Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent.
• Fluency in English
• Good knowledge of Microsoft applications (Excel, Word, etc)
• Experience working in a customer service focused environment
• Ability to multitask, prioritize, and manage time effectively
• Your unique personality! A great sense of humor is an advantage.
• Fresh graduates are welcome to apply!