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Customer Service Executive – Airfreight (Cross Trade)

salary Salary :

$3,000 - 4,000 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Customer Service Executive – Airfreight (Cross Trade)

  • Remuneration Package: Up to $4,000 + AWS + Variable Bonus
  • Working Hours: Mon–Fri (9am–6pm), Alternate Saturday (9am–6pm)
  • Working Location: East – Company Transport Provided at Multiple Pick-Up Points
  • Industry: Freight Forwarding & Logistics

About the Role

Join a dynamic global logistics environment where you will play a key role in managing cross-border shipments and purchase orders. This role offers exposure to international coordination, end-to-end shipment handling, and customer relationship management within the fast-paced freight forwarding industry.

Key Responsibilities

  • Coordinate closely with overseas offices to ensure smooth shipment execution
  • Manage cross trade shipments and Purchase Order (PO) processes from start to completion
  • Respond promptly to customer enquiries and provide timely shipment updates
  • Verify shipping documents (AWB/BL) and ensure compliance with regulations
  • Monitor shipment profitability, validate rates, and ensure accurate billing
  • Investigate service issues and propose corrective actions
  • Track shipments, provide flight/vessel updates, and ensure on-time delivery
  • Prepare reports and participate in customer meetings
  • Ensure compliance with customer SOPs, operational procedures, and QHSE standards

Key Requirements

  • Minimum 2 years of customer service experience in freight forwarding
  • Knowledge of sea freight is required; air freight experience is an added advantage
  • Familiar with shipping documents and Incoterms
  • Strong communication and interpersonal skills
  • Detail-oriented, proactive, and able to work independently

Interestedcandidates can forward their CVs in MS Word format to [email protected]

Reg No.R1983718

Triton AIPte Ltd

License no. 21C0661

Original job Customer Service Executive – Airfreight (Cross Trade) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

TALENT TOUCHE PTE. LTD.

Talent Touche specialize in the recruitment of Contract, Permanent roles and Executive Search on behalf of multinational corporations and local conglomerates from various industries within the Asia Pacific region. It is in our DNA to provide quality candidates to our clients through excell...

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