Customer Service Executive (Airfreight Services)

About Our Client

• MNC Logistics Solutions Company @ Southern Section
• Monday to Friday (8.30am to 5.30am) / Alternate Sat (8.30am to 12.30pm)

Job Descriptions

• Customer Interaction: Handle inquiries and provide information on airfreight services, rates, schedules, and documentation.
• Coordination: Work with various departments to ensure timely processing of airfreight shipments.
• Booking and Tracking: Assist customers with booking, arranging pickups, and tracking shipments.
• Issue Resolution: Resolve customer complaints and disputes professionally.
• Compliance: Ensure adherence to airfreight regulations and customs requirements.
• Milestone Updates: Ensure shipment milestones are promptly updated.
• Record Maintenance: Maintain accurate records of customer interactions and shipment details.
• Collaboration: Work with the operations team to optimize processes and improve service quality.
• Communication: Keep customers informed of any delays, changes, or issues affecting their shipments.

Job Requirements

• O Level / Diploma of any discipline
• 2 to 3 years of similar experiences in freight forwarding industry

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