Customer Service Executive (Freight Forwarding)

Customer Management

• Proactively manage client orders and requirements to ensure timely fulfilment.
• Coordinate closely with internal teams (Warehouse, Production, Quality).
• Build and maintain strong client relationships.

 Communication & Coordination

•  Act as the main point of contact for internal and external stakeholders.
• Communicate clearly and professionally, adapting style to achieve desired outcomes.

 Quality & Accuracy

• Ensure accuracy and completeness of transactions and processes.
• Maintain a strong quality-focused mindset in daily operations.

 Compliance & Governance

• Adhere to company policies, SOPs, and ISO Standards.
• Ensure all activities comply with RDC operational requirements.

 Administration & Reporting

• Conduct regular client performance reviews and track KPIs.
• Prepare monthly reports and documentation.
• Respond to stakeholders queries promptly.
• Maintain proper electronic records (e.g., POs).
• Provide backup support to team members when required.

Job Requirements:

• Bachelor with 3 years relevant experience in logistics, or supply chain operations.
• At least 2 years of proven hands-on SAP experience.
• 5 day work week.

Interested applicants, please email your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310