Customer Service Executive (Precious Metals / Bank Teller Background)

Our client is a leading precious metals company specializing in gold, silver, platinum, and palladium bullion products. With a strong global customer base and secure storage facilities, the company operates both online and retail channels, delivering high-value assets with strict compliance and operational excellence.

Responsibilities:

• Provide a polished and personalised over-the-counter experience (50%) to walk-in clients, ensuring the highest standards of professionalism, discretion, and service excellence

• Offer prompt, articulate, and solutions-driven assistance via email and phone (50%), maintaining a premium service standard across all communication channels

• Manage high-value purchase and sale transactions of precious metals with precision, integrity, and strict adherence to company protocols

• Build strong rapport and long-term relationships with clients, understanding their investment objectives and delivering tailored support

• Educate clients on market insights, product offerings, storage solutions, and the strategic benefits of precious metals

• Handle sensitive financial transactions and confidential information with the utmost discretion and compliance

• Maintain meticulous transaction records and ensure operational excellence in a secure environment

Requirements:

• Minimum Diploma / Degree in Business, Banking, or related discipline preferred

• At least 1 to 3 years of experience in banking, call center environment or any premium customer service environment

• Strong interpersonal and communication skills

• Professional presentation and polished customer-facing mannerism

• High levels of integrity, discretion and accountability when handling high-value transactions

How to Apply:

Qualified or interested candidates, please submit your updated resume by using the 'Apply Now' Button

We regret to inform that only shortlisted candidates would be notified.

Foong Sue Lee (Sophia)

Registration Number: R24119357
EA License Number: 18C9027