CUSTOMER SERVICE MANAGER

Our company is searching for a motivated andexperienced customer service manager to lead our customer service department.Your goal will be to provide outstanding customer service to our clients bydeveloping effective customer service procedures, implementing customer loyaltyprograms, and setting customer satisfaction goals.

Responsibilities:

·       Supervising day-to-day operations in the customer service department.

·       Responding to customer service issues in a timely manner.

·       Creating effective customer service procedures, policies, and standards.

·       Developing customer satisfaction goals and coordinating with the team tomeet them on a steady basis.

·       Implementing an effective customer loyalty program.

·       Maintaining accurate records and documenting all customer serviceactivities and discussions.

·       Assessing service statistics and preparing detailed reports on yourfindings.

·       Hiring and training new customer service agents.

·       Managing the approved budget of the customer service department.

·       Staying informed on the latest industry techniques and methods.

Qualifications:

·      Proven experience in a customer service position.

·      Proficiency in Microsoft Office and customerservice software.

·      Outstanding written and verbal communicationskills.

·      Good understanding of management practices andtechniques.

·       Excellent leadership and interpersonal skills.