Customer Service Manager

Customer Service Manager

We are a well-established organization serving the semiconductor and electronics industries globally, providing advanced equipment and materials supported by integrated technical and customer service solutions.

We are seeking a Customer Service Manager to lead our customer support operations and drive service excellence in a fast-paced, high-tech environment. In this role, you will oversee a dedicated team, ensure smooth order fulfilment, and act as a key link between customers, internal teams, and management. You will play a vital role in strengthening customer relationships, improving service processes, and ensuring consistently high levels of customer satisfaction.

What You’ll Do

• Lead and manage daily customer service operations and team performance
• Ensure timely and professional handling of enquiries, quotations, orders, and service requests
• Provide proactive updates on order status, shipments, risks, and solutions to customers and management
• Drive continuous improvements in service processes, efficiency, and quality
• Coordinate closely with internal departments to ensure smooth order fulfilment and issue resolution
• Build and maintain strong relationships with customers and internal stakeholders
• Maintain accurate service records, reports, and operational documentation
• Ensure compliance with company policies, customer requirements, and quality standards

What We’re Looking For

• Degree/Diploma in Business, Engineering, Operations Management or related field
• At least 5 years of experience in a managerial or senior customer service role
• Experience in machinery, equipment, semiconductor, or electronics industry preferred
• Customer-focused mindset with strong analytical ability
• Willingness to support after office hours when required for urgent matters

What We Offer

💰 Basic Salary: S$6,000 – S$7,000 + Variable Bonus
📍 Location: Ang Mo Kio
🕒 Working Hours: Monday – Friday, 8:30am – 5:30pm