Customer Service Officer

Customer Service Officer – Job Scope

Key Responsibilities

• Handle daily customer enquiries via phone, email, and WhatsApp in a professional and timely manner
• Coordinate delivery schedules and service arrangements with customers and operations team
• Follow up on delivery status, delays, and any service discrepancies
• Maintain accurate customer records and update system data accordingly
• Liaise closely with drivers, warehouse staff, and customers to ensure smooth operations
• Resolve customer complaints and provide appropriate solutions or escalation when necessary

Requirements

• Good communication and interpersonal skills
• Basic computer knowledge (Microsoft Office / email usage)
• Able to work independently and as part of a team
• Prior customer service or logistics experience is an advantage