Customer Service Officer

Job Description

We are looking for a proactive and detail-oriented Customer Service Executive to support our warehouse operations. In this role, you will be the key contact for assigned client accounts, managing daily order processing, inventory tracking, and ensuring seamless communication between internal teams and external customers. This position reports to the Operations Manager/Supervisor.

Key Responsibilities

• Act as the main point of contact for assigned clients on daily operations including inbound, outbound, and inventory matters.

• Perform accurate data entry and transactions in the Warehouse Management System (WMS).

• Handle order processing: receiving, putaway, picking, packing, cancellations, etc.

• Monitor and maintain inventory accuracy, including preparation for stock takes and audits.

• Prepare timely and accurate monthly reports and billing documents in coordination with the accounts team.

• Respond to customer inquiries promptly and professionally via email or phone.

• Ensure compliance with workplace safety and security protocols.

• Maintain proper documentation and filing systems for audits and traceability.

• Uphold housekeeping and 5S standards in the office area.

• Support internal and external audits as required.

Job Requirements

• Singaporean / PR prefers

• Minimum O-Level / Nitec / Diploma in Business Administration, Logistics, or related field.

• At least 1 year of experience in a logistics, warehouse, or customer service role preferred.

• Proficient in MS Office, especially Excel; experience with WMS is an advantage.

• Strong communication and coordination skills.

• Excellent attention to detail and ability to multitask.

• Team player with a proactive attitude.

• Able to work under pressure and meet deadlines.