Customer Service Officer

Responsibilities

·         Administer paperwork in Quotation, SO, DO, DM, Invoices,etc and distribute to production.

·         Manage customers emails daily, with regards to deliveries schedule and reply OOR.

·         Daily updates, Schedule Monitoring & follow up Customers Sales Activities internally of schedule change, ECN, collection of consign parts.etc

·         Summarizing monthly Sales reports to Sales Manager. Input daily Sales Order into system.

·         Attend to customers' calls and new Inquiries.

·         Input and up-date Customers details. eg. change of address, etc.

·         Arrange customers' outbound shipment documents and liaising with transporter and Courier & Parcel.

·         Administer paper documents and Communicates with Inter-company for Inbound & Outbound transportation.

·         Performed letters Collection duties and Office Stationary ordering Jobs.

·         Apply 5S within Company environment.

·         All ad-hoc duties related to Sales not stated above.

Requirements

·         3-5 years of experiences as Customer Service Officer.

·         Nitec in Business Studies.

·         Memorize procedures and policies for individual Customers Sales Contract.

·         Excellent time management, follow-up, prioritization skills and self-independent at work.

·         Completion daily work task required for  SO, DO, Invoices. Not leaving uncompleted task for the day.

·         Think fast, find answers and respond quickly to Customers issues, replying emails all with a polite, empathic and professionally manner.

·         Ability to learn and memorize Basic Drawings and Material Type.

·         Accept changes re-modification of work procedure, changes and re-modify along the way to suit Macro environment. 

·         5 days work week and able to complete daily priority work within the day.

·         Singaporeans & PR are welcome to apply

·         Email resume in MS Word format with qualification to [email protected]

·         Only shortlisted candidates will be notified.

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