Customer Service Officer

Roles and Responsibilities

Job Purpose:

We are looking for a responsible Customer Service Officer to coordinate all shipments and fulfill customers’ requirements. You will represent our company in a professional and ensure exceptionally high standard of service is being delivered to increase our customer satisfaction.

Job Description:

• Responsible for coordinating all import and export shipments based on allocation
• Preparation of permit declaration (Pure CO, Permit with CO, Permit for Export/Import/Air)
• Ensure daily customers’ enquiries are attended to and not limited to order and delivery status
• Handling incoming calls with the intent of providing customer satisfaction
• Work in conjunction with sales representatives to provide pre-and / post-sales support
• Ensure timely and accurately client invoicing and billings to customers
• Purchase of insurance and arrange any insurance claim for customer
• Responsible to draft and issue quotation to potential and existing customer
• Any other ad-hoc duties task by manager

Requirements:

• Minimum 2-years’ experience in Customer Service (Freight Forwarding Industry preferred)
• Ability to handle Cross Trade Shipment
• Friendly and Customer Service Driven
• A Team Player
• Good communication and customer service skills