Customer Service Officer

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), 
within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:
• Generates management reports. 
• Provides assistance and guidance to junior colleagues. 
• Perform other duties as assigned
 

• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
 

Min. Qualification:

• Diploma in IT or Business or related discipline