Customer Service Officer (Enrichment Centre)

• Position: Customer Service Officer (Enrichment Centre)

• Location: Tampines/ Toa Payoh

• Working hours : 44 hours per week, 5 days per week (4-weekdays: 12:30pm to 9:30pm + 1-weekend Saturday/Sunday: 8:30am to 6:30pm (Rostered based on centre operational needs)

• Salary (commensurate with experience) : Up to $3500 + Performance Bonus + Medical/ Dental Benefit

• Duration : Permanent

• Industry : Enrichment Centre

Main Responsibilities:

• Attend to parent and student enquiries via phone, email and walk-ins professionally.

• Explain courses, programmes, teaching approach and enrolment details to customers.

• Support course promotion, customer relationship management and sales transactions.

• Arrange replacement lessons, appointments, centre inventory and daily administrative duties.

• Maintain accurate customer records and support smooth daily centre operations.

• Assist with centre administration and deployment across centres when required.

Requirements:

• Minimum GCE A Level / Diploma qualification.

• At least 2 years of customer service experience, preferably in education or enrichment centres.

• Proficient in MacBook and G-Suite, including Gmail, Drive, Docs and Sheets.

• Able to work on a 5-day roster, including weekends, based on centre operational needs.

• Service-oriented, detail-minded, professional and willing to be trained in company SOPs.

• Open to deployment across centres when required by business operations

Send your resume via Email to [email protected]

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Deputy Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.