Customer Service Officer (Logistics)

Customer Service Officer (Logistics)

We are looking for a Customer Service Officer to join our team. The ideal candidate should possess a positive attitude, be responsive, eager to learn, and able to work effectively in a fast-paced environment. This role requires strong communication skills, attention to detail, and the ability to work closely with customers, drivers, and internal teams to ensure smooth daily operations.

Job Responsibilities

• Serve as the main point of contact for customers regarding sales inquiries, service requests, and delivery-related matters, while providing excellent customer service and building strong customer relationships.
• Communicate proactively with customers regarding delivery arrangements, updates, and any service-related issues while managing customer expectations professionally.
• Process customer orders accurately and coordinate order fulfillment closely with drivers and the operations team to ensure timely delivery.
• Update and maintain accurate records of customer orders, delivery schedules, and operational information within internal systems.
• Manage a fleet of drivers on daily delivery operations, monitor delivery progress, and handle any operational or performance-related issues that may arise.
• Work closely with team members across departments to ensure smooth coordination and efficient day-to-day operational execution.
• Support the team in resolving customer issues, delivery challenges, and operational exceptions in a timely manner.

Requirements

• Prior experience in customer service, logistics coordination, supply chain operations, freight forwarding, or related industries is preferred.
• Strong communication and interpersonal skills. Candidate must be able to communicate effectively in both English and Mandarin.
• Ability to manage multiple tasks in a fast-paced operational environment.
• Good problem-solving skills and ability to manage customer expectations professionally.
• Proficient in Microsoft Excel and logistics management systems.
• Able to work independently while coordinating effectively with multiple stakeholders including customers, drivers, and internal teams.
• Strong teamwork and collaboration skills, as the role requires close coordination with colleagues to ensure smooth operations.
• Candidate is required to work on a rotational schedule on weekends and public holidays. Compensation will be provided accordingly.

Salary & Benefits

Salary will be commensurate with experience and qualifications.