Customer Service Officer (Shopping Mall) #NJN

Buona Vista

Monday to Friday with 3 rotating shifts

930am-1830pm / 1200pm-2100pm / 1315pm-2215pm

Job Responsibilities

• Handle systems relating to shopper management and assist in mall inspection

• Assist CMO in tenant relation matters (E.g. Facilitate tenant’s request and issuance of mall communication materials)

• Provide assistance and general information to shoppers at the Concierge Desk

• Handle the administrative and clerical work relating to the events and promotions at the mall

• Handle mall redemption programs such as vouchers, premiums, and parking

• Assist in customer reward programs including educating tenants on the voucher program

• Assist in collating tenants’ gift voucher reimbursement.

• Assist in events at the mall, especially weekends, whenever necessary. This includes facilitating logistics setup, taking photos, etc.

• Handling and administering Lost & Found items

• Answering incoming phone lines and email enquires 

• Assist with assigned administrative duties from Marcom Manager

• Assist Marcom Manager/ Snr Marcom Executive to manage Customer Service Assistance and ensure smooth day-to-day operations at the Concierge Desk. This includes efficient allocation of tasks among officers, conflict resolution, etc.

• Prepare monthly duty roster and ensure efficient allocation of manpower.

• Any other duties and responsibilities as may be reasonably requested by your immediate supervisor from time to time.

Requirements

• Diploma in related field

• At least 1 year of proven customer service experience in the retail / mall industry.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.