Customer Service Officer (Tuas)

Job Description

• Respond promptly to customer inquiries through various channels (phone call, emails, faxes, etc)
• Liaise, acknowledge and solve customer requests or complaints within stipulated timeline
• Liase with local and overseas suppliers to check stock availabilty, pricing and delivery deadlines
• Liaise with procurement department for enquiry, order, shipments, etc
• Liaise with shipping department for import and export shipments
• Liase with warehouse department to prepare shipments
• Perform daily tasks include preparing quotations, processing orders, backorder tracking, quotation tracking, preparing invoices and other necessary paper work
• Follow-up on quotations, payments
• Prepare contract review, tender files and tender documents
• Understand company's product range in general
• Ad-hoc responsibilities by management

Job Requirements

• At least GCE 'O' Levels or equivalent
• At least 1-2 years working experience in Customer Service or Sales
• Experience in handling overseas suppliers/customers
• Customer service oriented and have a great sense of urgency
• Able to work under pressure in a fast-paced working environment
• Able to work independently and in a team
• Good communication skills
• Meticulous in work and able to do general calculations
• Proficient in MS Excel (VLOOKUP, Pivot Table), and MS Powerpoint