Customer Service Personnel

JOB DESCRIPTIONS: 

• Processing and following up closely on customer orders/requests and handling internal forms.
• Communicating with customers effectively via phone, email or chat in a friendly and polite manner.
• Acknowledging and resolving customer complaints, troubleshooting problems and ensuring customer satisfaction.
• Keeping records of customer interactions, transactions, comments and complaints.
• Ensuring enquiries are answered and goods are delivered on time in meeting company’s target.

QUALIFICATION & SKILLS：

• Possess at least Diploma in relevant field or related disciplines (e.g. business development, product marketing, customer communication). 
• Applicant must be a Singapore Citizen or Permanent Resident.
• Able to work independently with minimal supervision to meet or exceed set performance standards.
• Must be a fast learner with positive attitude to adapt in a fast-paced environment.
• Excellent interpersonal skills with team-oriented mindset.
• Fluency in spoken and written English is a must.
• Proficiency in Mandarin is required to communicate with Mandarin-speaking clients and stakeholders.

EXPERIENCES:

• Fresh graduates who can start work immediately are encouraged to apply.
• Able to understand customer needs, good in communication techniques and problem-solving skills.
• Computer literate, internet-savvy and well-verse in document processing software e.g. Microsoft Excel and Teleconference software e.g. Zoom.
• Ability to multitask, prioritize, and manage time effectively.