Customer Service (Spare Parts)

Company Overview

S. K. ROSENBAUER PTE. LTD. manufactures fire fighting and rescue trucksfor domestic and export markets.

Job Summary

You will manage customer service operations for spare parts, ensuringaccurate documentation, efficient stock monitoring, and effective collaboration with internal teams to support sales growth and customer satisfaction in a manufacturing environment.

Responsibilities

• Manage and process documentation including quotations, sales orders, invoices, delivery orders, and purchase orders to ensure accuracy and timely completion
• Ensure proper packing of goods for delivery and export to maintain product integrity and customer satisfaction
• Follow up promptly on quotations and customer inquiries to facilitate sales and resolve issues
• Collaborate with internal teams to support sales growth and enhance customer satisfaction through effective communication and coordination
• Monitor stock movement to maintain inventory accuracy and support operational efficiency
• Execute ad-hoc tasks as assigned to support team and business needs

Required competencies and certifications

• Demonstrated experience of 2-3 years in automotive sales to effectively manage customer service and sales processes
• Proficiency in Accpac and Microsoft Office to handle documentation and reporting tasks efficiently
• Technical knowledge of heavy vehicle spare parts to provide accurate information and support to customers
• Professional Certificate or Diploma in a related field to meet educational standards for the role

Preferred competencies and qualifications

• Experience in customer service or sales administration to enhance operational support and customer engagement

Other Information

• Location: Tuas (walking distance from MRT)
• Working Hours: Monday to Friday, 9:00 am to 6:15 pm
• Salary Package: Basic Salary + Annual Wage Supplement (AWS)
• Duration: Permanent