Customer Service Specialist (Aesthetics & Beauty Industry)

Key Responsibilities:

•Manage incoming calls, messages, and inquiries via all social media platforms, emails, and other communication channels.

•Provide accurate, valid, and comprehensive information about our treatments and products to patients and potential clients.

•Assist customers in scheduling appointments, making changes to appointments, and providing reminders.

•Collaborate with the operation team to ensure customer queries are addressed.

•Maintain patient confidentiality and adhere to data protection regulations.

•Keep records of customer interactions, process customer accounts, and file documents.

•Calling of leads to book appointment and ensure appointment is turned up.

Job Specification:

•5 working days week; 10AM -7PM

•1 x Weekend off + 1 x Weekday off

•Proven customer support experience or experience in beauty services industry.

•Strong messaging and phone handling skills and active listening.

•Familiarity with CRM systems and practices.

•Excellent communication and presentation skills.