CUSTOMER SERVICE SPECIALIST (SCHOOL ATTACHMENT)

CORE RESPONSIBILITIES:

Inquiry Management: Respond to customer questions via phone, email, live chat promptly and professionally.

Issue Resolution: Identify customer needs, troubleshoot problems, and process returns, exchanges, or refunds while de-escalating tense situations.

Product Expertise: Maintain comprehensive, up-to-date knowledge of the company's offerings to provide accurate information and guide customers through their child's education enrollment in Singapore.

Account Maintenance: Open/close customer accounts, process orders, and meticulously log customer interactions, feedback, and actions taken into the company database.

Cross-Functional Collaboration: Coordinate with internal departments (like billing, sales, or technical support) to fulfill requests and escalate complex issues.

KEY SKILLS & QUALIFICATION:

Communication: Excellent verbal and written communication skills with strong active listening and de-escalation abilities.

Problem-Solving: Strong critical thinking and the ability to multitask in fast-paced environments.

Experience: Typically requires 1-3 years of experience in a customer-facing or client support role.

Education: Degree / Bachelor equivalent.