Customer Service X 3 / S$2760 / 11-month / Clementi MRT

Job Scope:

• Manage admissions and general scholarship enquiries via Salesforce (email) and Zoom Workplace (calls)
• Provide prompt accurate, and professional responses to prospective applicants, parents, and the public
• Advise on admissions procedures, requirements, timelines, and general scholarship matters based on approved information and guidelines
• Escalate complex or sensitive cases to the appropriate parties wen required
• Maintain high service standards in handling high volume of enquiries in a fast-paced environment
• Keep updated on admissions and scholarship information to ensure accurate and consistent communication attend to walk-in enquiries (if required)
• Any other ad-hoc duties

Requirements:

• Prior experience in a contact centre, customer service, or education is good to have
• Ability to multitask and perform effectively in a fast-paced, high-volume environment
• Good verbal and written communication skills
• Proficient in Microsoft Office applications, particularly Outlook, Excel, PowerPoint and Teams.
• Comfortable using case management and communication systems such as Salesforce and Zoom Workplace.
• Service-oriented, adaptable and able to handle a high volume of enquiries with professionalism and care.

Additional Information:

• Salary – S$2760 per month
• Contract duration: 11-month contract
• Working days and hours: Mon to Thur, 8.30am to 6pm and Fri 8.30am to 5.30pm
• Location: Clementi MRT