Customer Success Manager (Edtech Products)

Salary :

$3,000 - 5,000 monthly

Company : TAIDII PTE. LTD.

Job Type : Full Time

1100 Lower Delta Road Epl Building 169206

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Job Description - Customer Success Manager (Edtech Products)

New clients onboarding, including training and other initial deployment related works
Customer success, maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
Account servicing, conduct refreshment training, support and troubleshooting
Attending to client’s inquiries timely and promptly
Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
Seeking for opportunity for renewal and upsell, prepare quotations, and ensure timely payment from clients
Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved

Original job Customer Success Manager (Edtech Products) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

TAIDII PTE. LTD.

Taidii is a Singapore-based Edu-Tech company that aspires to provide world-class technology products and services to schools. Using the latest sensor technology, Taidii has helped hundreds of preschools, Student Care Centres, Tuition Centres, and Enrichment Centres to improve their productivity and...

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