Customer Support Executive (Operations Support)

• Be part of a dynamic MNC
• 5 days work week
• Attractive Benefits

The Customer Support Executive (Business Operations Support) mainly be in charge of overseeing day-to-day functional activities, technical support, and logistical processes to ensure efficiency and productivity.

Main responsibilities:-

• Oversee day-to-day operational support activities to ensure smooth business operations
• To support and monitor orders till shipment including coordination with manufacturing facilities, suppliers and freight forwarder.
• Liaise with factories/suppliers and freight forwarder on schedules and update customers
• Coordinate logistics and other matters with factories in Europe/Italy and third-party suppliers which include warehouse management and deliveries
• Follow-up with suppliers and contractors to ensure timely delivery of goods and services
• Ensure SOPs and engagement standards are followed
• Responsible for documents administration including DO, PO & Invoice
• Maintain and ensure accurate data entries in MYOB
• Inventory tracking, replenishment and stock coordination
• Prepare COO /COQ / COC for customers
• Maintain proper filing of sales and operational documents
• Report generation weekly/monthly and administration support to the General Manager
• Perform any ad-hoc duties as and when required

Requirements

• Minimum 3 years of relevant working experience in operations support preferably in the Electrical sector (strong knowledge of electrical components)
• Minimum Diploma
• Proficient in Microsoft Excel & reporting tools (pivot tables, formulas, data analysis)
• Proactive and able to response quickly to operational needs
• Able to work independently and also as a team
• Detail-oriented & excellent communication skills

Working location: North area

R24119740