Customer Support Manager - Semiconductor / Electronics industry [2683]

WhatsApp: +65 90820021 (Kyler)
Email: [email protected]

• Working Days: Monday - Friday, 8.30am to 5.30pm
• Location: Ang Mo Kio Techplace
• Salary: SGD 6,000 - SGD 7,000 

Job Responsibilities

• Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency.
• Ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations.
• Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.
• Identify and drive improvements in service processes and workflows to enhance team efficiency, service quality and overall service delivery excellence.
• Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.
• Build and maintain strong relationships with customers, internal departments and senior management.
• Maintain accurate and detailed documentation including customer reports and operational records.
• Ensure compliance with company and customer policies, quality standards and regulatory requirements.

Job Requirements

• Bachelor's Degree or Diploma in Business Administration, Engineering, Operations Management or related field.
• Minimum 5 years of relevant working experience in a managerial or senior leadership role.
• Experience in machinery, equipment or technical service industry will be an added advantage.
• Able to work after office hours when required (for urgent customer support).

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683