Customer Support Officer (1 year contract) [5 DAYS / AMK] (KCKC)

• Working days: Monday - Friday 830am to 530pm
• Location : Ang Mo Kio Techplace
• Salary: $3,500 - $4,000
• Mode: 1 year Contract

Job Responsibilities:

• Ensure good customer service through professional and timely handling of customers’ enquiries, orders, quotations, service requests, concerns and escalations
• Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management
• Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues
• Build and maintain strong relationships with customers, internal departments and senior management
• Maintain accurate and detailed documentation including customer reports and operational records
• Ensure compliance with company and customer policies, quality standards and regulatory requirements

Job Requirements

• Bachelor’s Degree or Diploma in Business Administration, Engineering, Operations Management or related field
• Minimum 3 years of relevant working experience in sales coordination, customer service, sales support, order fulfilment or customer support role
• Experience in machinery, equipment or technical service industry will be an added advantage
• Able to work after office hours when required for urgent customer support

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279