Customer Support Officer

Company Overview

Alliance HSS is a joint venture specializing in marine safety and firefighting equipment. We deliver quality servicing, maintenance, and compliance support worldwide through an extensive global network.

Job Summary

Alliance HSS is seeking an energetic and enthusiastic Customer Support Officer to join our team. You will provide responsive and accurate customer service support, process orders and documentation, assist sales and service team with quotations, and collaborate across departments to enhance customer satisfaction and operational efficiency.

Responsibilities

• Respond promptly and professionally to customer inquiries via email and phone
• Prepare and process sales orders, purchase orders, delivery orders, and related documentation accurately to support sales and service operations
• Prepare detailed and accurate quotations to customers
• Track and follow up on open orders or projects to ensure job progress meets scheduled timelines
• Coordinate with service engineers on job allocation and manage travel, attendance, and submission of documentation and reports
• Communicate product and service information clearly to customers
• Provide customer support and collaborate with internal departments to address customer feedback and resolve issues efficiently
• Work collaboratively with other departments to support company-wide objectives and customer satisfaction goals
• Perform other ad-hoc duties as assigned to support smooth business operations

Required competencies and certifications

• Diploma in Business Administration or any related field
• Minimum 2 years of customer support experience, preferably in a marine industry-related setting
• Excellent verbal and written communication skills to engage effectively with customers and team members
• Strong organizational and time management skills to manage multiple tasks and meet tight deadlines efficiently
• Proficiency in Microsoft Office applications
• Knowledge of SAP Business One system will be advantageous

Other Information

• Working location: Tuas
• Working days/hours: Monday to Friday, 8:00am – 5:00pm