Deputy General Manager(DGM)

Key Responsibilities

· Strategic Leadership: Develop and implement long-term and short-term business strategies for the spa, aligning with the overall brand vision, to drive revenue growth, profitability, and market positioning as a top-tier luxury spa destination.

· Operations Oversight: Oversee all daily spa operations, including treatment delivery, guest services, appointment scheduling, inventory management, facility maintenance, and hygiene standards, ensuring seamless workflow and adherence to the highest luxury service protocols.

· Financial Management: Develop and manage annual budgets, revenue targets, and cost control measures; monitor daily sales, expenses, and key performance indicators (KPIs); analyze financial and operational data to identify opportunities for optimization and maximize ROI.

· Team Development: Lead, mentor, and motivate a high-performing team of spa therapists, estheticians, receptionists, and support staff; oversee recruitment, onboarding, training, performance evaluation, and career development to foster a culture of excellence, professionalism, and continuous improvement.

· Guest Experience Excellence: Uphold the highest standards of guest service, ensuring every touchpoint reflects the spa’s luxury positioning; handle guest inquiries, feedback, and complaints professionally; implement feedback mechanisms to enhance service delivery and guest retention.

· Brand & Marketing Collaboration: Collaborate with the marketing team to develop and execute innovative promotional strategies, membership programs, and wellness initiatives; build and maintain corporate partnerships and client relationships to expand the spa’s customer base.

· Compliance & Innovation: Ensure full compliance with health, safety, and sanitation regulations; stay updated on industry trends, new treatments, and best practices; drive innovation in service offerings, menu development, and guest experience to maintain a competitive edge.

Qualifications & Requirements

· Education: Bachelor’s degree or above in Hospitality Management, Business Administration, Wellness Management, or a related field; postgraduate qualifications in management are a distinct advantage.

· Experience: Minimum 5-7 years of progressive management experience in a high-end luxury spa, 5-star resort, or premium wellness center; at least 3 years in a senior management role (DGM, Spa Director, or equivalent) with a proven track record of driving revenue growth and operational excellence.

· Industry Expertise: In-depth knowledge of luxury spa operations, wellness trends, treatment protocols, and premium skincare/beauty products; familiarity with spa management systems (e.g., Book4Time, Spa Guru) and Microsoft Office Suite is essential.

· Leadership & Skills: Exceptional leadership, communication, and interpersonal skills; ability to inspire and lead a diverse team, resolve conflicts, and make strategic decisions; strong analytical, organizational, and problem-solving abilities; a “hands-on” approach with attention to detail.

· Service Mindset: Passion for luxury hospitality and wellness; unwavering commitment to delivering exceptional guest experiences; discrete, professional, and customer-centric with a calm and approachable demeanor.

· Language: Fluent in written and spoken English; proficiency in a second language (e.g., French, Mandarin) is highly desirable for international guest engagement.

· Certifications: Recognized certifications in spa therapy, wellness management, or related fields (e.g., CIBTAC, CIDESCO) are a plus.

What We Offer

· A competitive remuneration package, including a base salary, performance-based bonus, and annual salary review.

· Comprehensive benefits: Health insurance, retirement plan, paid annual leave, and unlimited access to the spa’s thermal facilities and treatments.

· Opportunities for professional development, including industry training, workshops, and career advancement within a global luxury brand.

· A luxurious, supportive, and inclusive work environment, where your creativity and leadership will be valued and rewarded.

· The chance to shape the future of a premium spa brand and leave a lasting impact on guests’ wellness journeys.