Digital Ambassador

About the Role

We are looking for a customer-focused Digital Ambassador to enhance the banking experience by guiding customers toward digital banking solutions. This is a client-facing role ideal for individuals who are tech-savvy and passionate about delivering excellent service while promoting digital adoption.

Key Responsibilities

Customer Assistance

• Assist customers with general banking inquiries, products, and services
• Guide customers on using digital banking platforms (mobile app, online banking, ATMs)
• Troubleshoot digital issues and escalate when necessary

Digital Adoption & Education

• Educate customers on digital banking and cashless payment solutions
• Support onboarding and setup of digital platforms
• Encourage usage of self-service banking tools

Product Knowledge

• Stay updated on latest banking products and digital features
• Recommend suitable digital solutions based on customer needs
• Attend training sessions to enhance knowledge

Customer Relationship Management

• Build strong customer relationships through excellent service
• Gather feedback to improve digital services
• Identify opportunities to cross-sell or refer relevant products

Requirements

• Prior customer service experience
• Tech-savvy with interest in digital solutions
• Strong communication and problem-solving skills
• Able to work independently and in a team environment
• Experience in banking or financial services is an advantage
• Bilingual skills are a plus

Next Step

• Drop your resume and contact us to follow-up, or send your resume to [email protected]  or wa.me/85149149
• Only shortlisted candidates will be contacted

Ng Wei Jun

EA License No: 91C2918

Personnel Registration Number: R26160702