E-Commerce Executive (Customer Service & Operations)

JobResponsibilities

• Attend to customer enquiries across all e-commerce channels, including Shopee, Lazada, and other online platforms, and ensure replies are provided within SLA.
• Handle customer feedback, complaints, returns, refunds, and after-sales service professionally and promptly.
• Create and update FAQs and standard response templates to improve service efficiency and customer experience.
• Perform daily pick and pack of customer orders accurately and according to packing requirements before handover for delivery.
• Coordinate and process daily online orders to ensure timely fulfilment and dispatch.
• Monitor stock levels, check inventory reports, and update stock information accurately based on the inventory list provided.
• Upload new product listings, including images, descriptions, specifications, and pricing information supplied by the client.
• Manage marketplace store settings, including placing the shop in vacation mode.
• Provide basic consultation and recommendations to improve website sales performance and customer conversion.
• Coordinate with internal warehouse and fulfilment teams to ensure orders, stock updates, and customer issues are handled smoothly.
• Carry out any other e-commerce, warehouse, or fulfilment-related duties assigned by management

Job Requirements

·       At least 1 to 2 years of experience in e-commerce operations, customer service, marketplace management, or related fulfilment work.

·       Familiar with Shopee, Lazada, or other online market place platforms.

·       Able to communicate clearly and professionally with customers.

·       Strong attention to detail, especially in product listings, stock updates, and order handling.

·       Able to work independently and respond to customer enquiries promptly.

·       Basic knowledge of Excel is a must.

·       Good problem-solving skills and a customer-oriented mindset.