EVENT OFFICER

Responsibilities

1. Manage event venue enquiries received through various communication channels.
2. Process event booking applications and coordinate approvals.
3. Conduct venue site inspections and site show-rounds for applicants.
4. Coordinate with event organisers on event requirements and logistics.
5. Manage event schedules, booking records and supporting documentation.
6. Monitor and respond to public feedback through systems.
7. Conduct site visits and investigations relating to feedback cases.
8. Coordinate with contractors, agencies and stakeholders to resolve feedback cases.
9. Prepare interim and final responses to feedback providers.
10. Process Temporary Occupation Licence (TOL) applications and related documentation.
11. Ensure compliance with project guidelines, policies and procedures.
12. Prepare reports, statistics and performance data for management review.
13. Support data analysis and service improvement initiatives.
14. Attend meetings, site inspections and stakeholder engagement sessions.
15. Provide operational support during weekends, public holidays and special events when required.

Requirements

1. University Degree / Specialist Diploma / Diploma in Events and Venue Management, Marketing, Hospitality and Tourism, Communications, Business Administration or related discipline:
3. Meetings, Incentives, Conferences and Exhibitions (MICE) Management
4. Business Practice, Customer Relationship and Service Management
5. Events and Project Management
6. At least three (3) years of experience in events and venue management, marketing, hospitality, customer service management, call centre management or quality service management.
7. Strong analytical, interpersonal and communication skills.
8. Excellent command of English.
9. Attention to detail and well-organised.
10. Experience in data analytics and/or organisation development preferred.
11. Able to work on Weekends and Public Holidays.