Executive, Operations

We are a fast-growing company with solutions dedicated to attractions, tours & activities, looking for a self-starter and motivated Operations Executive. He/She will be involved in the day-to-day operations, covering various aspects of e-ticketing operations management and customer support.

Responsibilities:

• Day-to-day operations
• Oversee customer support activities, including inquiries, issue resolution, and escalations, ensuring timely and satisfactory responses
• Collaborate with cross-functional teams to address user concerns, platform issues
• Products and order management in system
• Daily inventory reconciliation
• Maintain accurate database
• Proactively identify opportunities for process improvement, automation, and innovation to enhance operational efficiency and customer experience
• Handling Ad-Hoc Project

Requirements:

• Diploma, or Degree holders in any discipline are welcome to apply
• At least 1 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Operations Management, Customer Service
• Positive mindset and a passion in providing excellent guest service
• Proficiency in both English and Chinese (to liaise with Mandarin speaking customers)

Shift work/Roster: 5 days work, between Monday to Sunday (including Weekends and PH)