Executive/Assistant Manager Guest Relations

🎉 Sign-on bonus included!!

1. Guest Experience & Service

• Welcome and attend to guests professionally upon arrival.

• Manage reservations, walk-ins, and table allocations efficiently.

• Build and maintain strong relationships with regular and VIP guests.

• Ensure guest satisfaction throughout their visit and follow up on feedback.

• Handle guest complaints tactfully and escalate when necessary.

2. VIP & Table Management

• Coordinate VIP bookings, bottle service, and minimum spend requirements.

• Manage seating plans according to capacity and revenue optimisation.

• Liaise with floor staff, bar team, and security to ensure smooth service flow.

• Monitor guest crowd flow and maintain comfort and safety standards.

3. Sales & Revenue Support

• Promote events, themed nights, and special promotions.

• Upsell premium tables, bottle packages, and exclusive experiences.

• Maintain client database and follow up with guests for repeat visits.

• Support marketing initiatives and partnership events.

4. Compliance & Brand Representation

• Ensure adherence to company SOPs and service standards.

• Uphold dress code and entry policies professionally.

• Ensure responsible alcohol service awareness.

• Represent the brand positively both on-site and via social engagement (if required).
  

  Requirements

  • Minimum 1–2 years of experience in hospitality, nightclub, or premium F&B environment.

  • Well-groomed, confident, and customer-focused personality.

  • Strong communication and interpersonal skills.

  • Comfortable working late nights, weekends, and public holidays.

  • Sales-oriented and target-driven mindset preferred.

  • Available start immediate is an advantage.

  • Willing to work midnight shift and on weekend/PH.

  • Candidates with more relevant work experience will consider for a Assistant Manager role.