F&B Executive (GCW)

Job Summary:

We are looking for a proactive and service-driven F&B Executive – Restaurant Outlet to assist in the smooth operation of our buffet restaurant. This role involves supervising front-of-house staff, maintaining buffet presentation and hygiene standards, and ensuring exceptional guest service. The ideal candidate should be attentive to detail, efficient in handling high-volume operations, and committed to delivering a memorable dining experience.

Key responsibilities

Buffet Operations

• Supervise the setup, replenishment, and breakdown of the buffet area for all meal periods.
• Ensure buffet counters are clean, well-stocked, and presented in line with brand standards.
• Coordinate with the kitchen team for timely and efficient food replenishment.

Guest Service

• Greet and seat guests, manage table rotations, and monitor guest satisfaction throughout service.
• Handle guest inquiries, feedback, or complaints in a professional and courteous manner.
• Ensure guests with dietary restrictions or special needs are supported appropriately.

Staff Supervision

• Support the training and supervision of service staff in buffet procedures and guest service etiquette.
• Monitor staff performance and ensure a positive team environment.
• Assist in creating shift schedules and managing attendance records.

Hygiene & Compliance

• Ensure all health, hygiene, and safety standards are met in the buffet and dining areas.
• Monitor food labeling, temperature controls, and cross-contamination prevention.
• Ensure all SOPs and hotel guidelines are followed consistently.

Inventory & Supplies

• Check daily par levels of crockery, cutlery, glassware, and service equipment.
• Coordinate with the stewarding and purchasing teams for replenishment.
• Report maintenance issues or equipment malfunctions promptly.
• Perform any other job tasks as assigned

Requirements

• Diploma or degree in Hotel Management or Hospitality (preferred).
• 1–3 years of experience in a buffet or high-volume restaurant environment.
• Familiarity with POS systems and inventory tracking tools.