Fast Forward Programme - Customer Service

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

Kick-start your career with our Fast Forward Programme, a full-time structured development programme designed to accelerate your growth in the automotive industry. Through a combination of hands-on experience, structured learning and mentorship from experienced professionals, you will develop valuable skills while gaining exposure to the service standards of a globally recognised automotive brand.

Customer Experience Track

As a Customer Service Hero, you will play a key role in delivering a seamless and memorable service experience for our customers while developing strong communication and relationship management skills.

Customer Support & Communication: Manage bookings, enquiries and complaints professionally while clearly explaining vehicle service or repair needs.

Coordination & Service Follow-Up: Work with the workshop to ensure timely job completion and keep customers updated on progress.

Customer Satisfaction & Improvement: Build trust with customers, gather feedback and assist in improving service processes.

Requirements

• Nitec or Diploma in: Automotive, Engineering, Customer Service, Hospitality or related disciplines
• Strong interest in the automotive industry
• Positive attitude and willingness to learn
• Good communication and the ability to work effectively in a team

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia’s Best Companies to Work Platinum Award in 2025 (11th consecutive year winner)
• Happiest Workplace Award 202
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).