Feedback Management Officer

Responsibilities

• Attend to and close feedback cases assigned within the required timelines
• Handle enquiries, complaints, and feedback through the Customer Management System and other channels
• Work closely with other officers to provide timely updates and ensure proper case closure
• Follow up with relevant teams to ensure issues are resolved effectively
• Carry out site checks when needed to verify reported issues

Requirements

• Degree or Diploma in Events and Venue management or Marketing or Hospitality and Tourism or Communications, Business
• Experience in events and venue management, marketing, hospitality, customer service management, call centre management or quality service management
• Experience in data analytics and/organisation development preferred