Freight Forwarding Customer Service Executive

Job Requirements – Freight Forwarding Customer Service Executive

• Minimum 3 years of experience in freight forwarding, preferably in Air & Ocean Import/Export operations.
• Knowledge of end-to-end shipment coordination, including booking, documentation, customs permits, and delivery arrangements.
• Familiar with shipping documents such as MAWB, HAWB, MBL, HBL, packing lists, and commercial invoices.
• Experience in Singapore Customs permit declarations (e.g. TradeNet, GST, FTZ, TCO/TCI, OD/OO permits) is an advantage.
• Good understanding of freight forwarding procedures for import, export, and cross-trade shipments.
• Strong customer service and communication skills with the ability to liaise effectively with customers, overseas agents, airlines, shipping lines, transporters, and co-loaders.
• Able to manage multiple shipments, prioritize tasks, and meet tight deadlines in a fast-paced environment.
• Meticulous, responsible, and detail-oriented with strong problem-solving skills.
• Proficient in Microsoft Office (Excel, Word, Outlook). Experience with freight forwarding systems is preferred.

Key Responsibilities (Optional for Job Advertisement)

• Coordinate daily Air & Ocean import, export, and cross-trade shipments.
• Handle customer enquiries, quotations, booking arrangements, and shipment tracking.
• Prepare and verify shipping documentation and customs declarations.
• Liaise with customers, overseas agents, carriers, transporters, and internal teams to ensure smooth shipment execution.
• Monitor shipment status and provide timely updates to customers.
• Prepare shipment costing and support invoicing activities.
• Resolve shipment issues promptly while maintaining excellent customer service.